Customer Service 24/7/365

Specialising in affordable customer service solutions for the on-line merchant Brought to you by TSL

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Mission Statement

TSL, its management and staff are committed to providing you, the client, with the very best in customer service.

We recognise that the success of your business depends on your ability to provide your clients and affiliates with a level of customer service that makes you stand out from the crowd.

We undertake to provide that level of service for our clients.

To provide that level of service we undertake to:

  • Answer all email enquiries with a non-automated response within 10 minutes of receiving the original message.
  • Deal with phone, chat and ICQ enquiries in a timely and efficient manner.

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  • Provide our clients with comprehensive periodic reports of all matters handled on their behalf.

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  • Maintain strict confidentiality and privacy for all clients and their customers and affiliates.

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  • Employ only trained staff who are dedicated to the principles of this mission statement.

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  • Constantly liaise with our clients to ensure that we are meeting their expectations of our services and to seek new ways of improving the services that we provide on their behalf.

 

24/7/365 customer and affiliate service via:

Email

On-line Chat

ICQ

Telephone